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Account Manager


This role serves customers by coordinating all job details with them and relevant departments to ensure timely production and delivery of quality products that meet or exceed customer expectations. Acting as the liaison between clients and the company, the primary goal of the Account Manager is to create an outstanding client experience.



  • Identify and compile accurate customer specifications and communicate them to production departments. Maintain contact with customers and Account Executives to ensure production meets expectations.
  • Enter job tickets for new jobs, specifying production needs, and coordinate any missing details with clients for accuracy. Job tickets will include specifications, schedules, design requirements, materials, quality expectations, quantity, and delivery requirements.
  • Receive, review, prepare, and transmit electronic media for each job to ensure the pre-press department understands customer requirements. Ensure complete files and data are ready before starting a job and review Mail Form for accuracy on mail processing requirements.
  • Inspect proofs and coordinate delivery to and from customers using electronic methods, couriers, or Account Executives. Sign off and approve proofs as needed.
  • Coordinate press check schedules with Account Executives and customers.
  • Monitor production processes to ensure orders are on schedule and meet specifications. Communicate concerns, changes, and seek solutions with Department Managers, Account Executives, and customers.
  • Follow up with clients after order completion to ensure satisfaction.



  • 5+ years of experience in the print industry.
  • Associates degree or equivalent industry experience.
  • Knowledge of printing production processes and USPS mail requirements.
  • Ability to communicate professionally with vendors, coworkers, management, and customers.
  • Strong organizational and time management skills.
  • Ability to accurately interpret written material such as data entry forms, layouts, and job specifications.
  • Ability to handle multiple tasks and pivot as needed.
  • Analytical and problem-solving skills.
  • Detail-oriented with the ability to work within deadlines in a team-oriented environment.
  • Experience with identifying and implementing process improvements.
  • Strong working knowledge of PCs and Microsoft Office products (Outlook, Excel, Word, PowerPoint, etc.).
  • Experience with Pace software, preferred.

Aradius Group is an equal opportunity employer.